Refund & Subscription Cancellation Policy

1. Product Returns (QR Stands & Stickers)

1.1. The QR Stands and Stickers products offered by the Company are manufactured exclusively upon special order and are customized according to the customer's choices and specifications. Related services include, but are not limited to, logo engraving or printing, the creation and integration of a unique QR Code, and special dimensions, colors, or design adjustments. Due to their customized nature and in compliance with Article 3ib of Law 2251/1994, the aforementioned products are expressly excluded from the right of withdrawal and return. Consequently, after the confirmation and commencement of order fulfillment, cancellation, alteration, or return of these products is not possible, subject to the terms below.

1.2. Product return or replacement is accepted exclusively when:

• the product is demonstrably defective for reasons attributable to the Company, or
• the product differs substantially from the characteristics of the confirmed order.

The customer is obliged to inform the Company in writing of any defect or discrepancy within fourteen (14) calendar days from the date of product receipt, by sending a relevant description and supporting material (e.g., photos).

After evaluating the request, Loudlink reserves the right, at its sole discretion, to replace the product or refund the amount paid.

Return requests are not accepted for products that have been damaged, misused, or altered after their delivery to the customer. Loudlink bears no responsibility for damages, wear and tear, alterations, or defects caused after the delivery of the products by it to the carrier or any third party.

2. Product Order Cancellation

2.1. Order cancellation is possible only before the start of the product production/manufacturing process.

2.2. After the production process begins, the order is considered final and binding, and its cancellation is not possible for any reason.

3. Subscription Policy

3.1. The Company's subscription services (e.g., Digital Menu, Enterprise Plan, etc.) are provided on an ongoing basis and are billed periodically with automatic renewal, according to the selected plan.

3.2. By subscribing to a service, the customer accepts that billing occurs in advance for each subscription period and that the subscription automatically renews until canceled by the customer.

3.3. No refunds are provided for subscription services that have already been activated and charged, regardless of whether the customer discontinues their use before the end of the respective period.

3.4. Non-use or partial use of the service does not establish a right to a refund.

3.5. By exception, a refund or proportional credit may be granted only if the following conditions are cumulatively met:

• a technical problem or malfunction occurs that makes the use of the service essentially impossible,
• the problem is solely due to the Company's fault, and
• the Company fails to resolve the problem within a reasonable period from the customer's written notification.

In such a case, the customer is entitled to either a proportional refund of the amount corresponding to the unused period, or a credit of an equivalent amount for future use of the Company's services.

4. Subscription Cancellation

The customer may cancel their subscription at any time through their account on the Website. The cancellation applies exclusively to the next billing period and does not affect the already paid subscription.

5. Final Provisions

5.1. The Company reserves the right to modify this Policy at any time by posting the updated version on the Website.

5.2. Modifications do not affect orders or subscriptions that have already been completed.

5.3. The terms of this Policy are governed by and interpreted in accordance with Greek Law. For disputes arising from their application or interpretation, the Courts of Athens are exclusively designated as competent.