These Terms of Sale govern every purchase of products and services made through the Loudlink website (hereinafter referred to as the "Company") https://loudlink.io (hereinafter referred to as the "Website").
By submitting an order and completing payment, the customer unconditionally accepts these terms and conditions.
The Company reserves the right to modify the terms at any time. Modifications do not affect orders that have already been confirmed.
1. Products
1.1. The products available through the Website (QR Stands & Stickers) are customized, manufactured upon specific customer order, and intended exclusively for them.
Due to their customized nature, these products are not accepted for return or exchange, unless:
- they are delivered defective for reasons attributable to the Company, or
- they differ substantially from the characteristics of the confirmed order.
1.2. The customer is obliged to inform the Company of any defect or discrepancy within fourteen (14) calendar days from the date of product receipt, by sending a relevant description and supporting material (e.g., photos). In such a case, the Company reserves the right, at its sole discretion, either to replace the product or to refund the amount paid.
1.3. Return requests are not accepted for products that have been damaged, misused, or altered after their delivery to the customer.
2. Subscription services
2.1. The Company's subscription services (QR Menu and Enterprise Plan) are provided for a predefined period and automatically renew at the end of each subscription period, depending on the selected plan. Accordingly, by subscribing to a service, the customer accepts that billing occurs in advance for each subscription period and that the subscription automatically renews until canceled by them.
2.2. No refunds are provided for subscription services that have already been activated and charged, regardless of whether the customer discontinues their use before the end of the respective period.
2.3. By exception, a refund or proportional credit may be granted only if the following conditions are cumulatively met:
- a technical problem or malfunction occurs that makes the use of the service essentially impossible,
- the problem is solely due to the Company's fault, and
- the Company fails to resolve the problem within a reasonable period from the customer's written notification.
In such a case, the customer is entitled to either a proportional refund of the amount corresponding to the unused period, or a credit of an equivalent amount for future use of the Company's services.
2.4. Non-use or partial use of the service does not establish a right to a refund.
2.5. The customer may cancel their subscription at any time through their Website account. The cancellation applies exclusively to the next billing period and does not affect the already paid subscription.
3. Payment methods
3.1. Payments for products and services are made through the Viva Wallet electronic payment platform, using credit, debit cards, Apple Pay, Google Pay or IRIS payment.
3.2. The customer declares and guarantees that they are the legal owner of the card they use or that they have received the necessary authorization for its use.
3.3. The Company reserves the right to cancel any order or transaction in case of payment rejection, suspected fraud, or inaccurate payment details.
4. Delivery
4.1. The manufacturing and preparation time for QR Stands & Stickers products is up to fourteen (14) business days from the order date, depending on the complexity and specifications of each request. The stated times are indicative and may vary due to workload, material availability, or other factors.
4.2. The Company is not responsible for delays caused by third-party transport service providers or events beyond its reasonable control.
5. Prices
5.1. All prices listed on the Website include the statutory Value Added Tax (VAT).
5.2. The Company reserves the right to modify prices without prior notice. However, the prices valid at the time of order confirmation and completion remain binding for that specific transaction.
6. Liability
6.1. Loudlink is not liable for any delay, inability to fulfill, or improper performance of its obligations when this is due to force majeure events, such as, but not limited to, strikes, natural disasters, telecommunication outages, courier company delays, technical failures beyond the company's control.
6.2. Loudlink bears no responsibility for damages, wear and tear, alterations, or defects caused after the delivery of the products by it to the carrier or any third party.
6.3. In any case, the Company's total liability is exclusively limited to the amount paid by the customer for the specific order or service.
7. Applicable law and jurisdiction
7.1. These terms are governed by and interpreted in accordance with Greek Law.
7.2. For disputes arising from their application or interpretation, the Courts of Athens are exclusively designated as competent.